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Sending a Screen Shot to Support

Author: Kimon Brown Reference Number: AA-00128 Views: 308 Created: 2010-08-27 05:30 Last Updated: 2010-08-26 21:31 0 Rating/ 0 Voters

In windows:

Activate the screen or program you want to capture by clicking on it then click Alt-Print Screen, start a new email to the support desk at support@signcutpro.com click in the field in the email and click Ctrl-v

1. Alt-Print Screen

2. New Email to helpdesk

3. Ctrl-V

On a Mac

 

There are few ways to do screen capture in Mac OS X.
Follow the steps below and you will be able to do a screen capture in Mac OS X.
 

  • Switch to the screen that you wan to to do screen capture
  • Hold down Apple key ⌘ + Shift + 3 and release all
  • then use your mouse to click on the screen
  • Done. You will see a picture file in at your desktop. That’s the screen capture picture.

You can also do a screen capture for a portion of your screen.

  • Switch to the screen that you wan to to do screen capture
  • Hold down Apple key ⌘ + Shift + 4 and release all key
  • Now, You will see the mouse cursor will change to +
  • You can start to drag your mouse to select the portion you wish to capture.
  • Once finish, you will see a picture file in at your desktop. That’s the screen capture picture!

If you want to do a screen capture for a particular application window, you can follow this:-

  • Switch to the screen that you wan to to do screen capture
  • Hold down Apple key ⌘ + Shift + 4 and release all key
  • Now, You will see the mouse cursor will change to +
  • Press the space bar once
  • You will see the mouse cursor change to a camera
  • Now you can use the camera to select which application window to screen capture
  • Once finish, you will see a picture file in at your desktop. That’s the screen capture picture!

No need to open any program like Paint to paste the copy from clipboard. Then start a new email to support and attach the Screenshot from your desktop.

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