KMP http://faq.signcutpro.com/?action=getCategory&data=0 en-us KnowlageBase RSS Generator My cuts do not close completly http://faq.signcutpro.com/article/AA-00121 Typically this problem is caused by an improper offset. To change you offset click the cutter button then in the offset field check your settings - the default for many machine using OEM roland blades is .012 (in imperial measurement) and .25 in metric if your cuts are not closing at that setting try increasing by .005/.05 increments until the cuts close. Some users have needed to increase them up to .0185 or more.

]]> Sun, 20 Jun 2010 22:04:40 +0200 Random Cuts / Line cut through work http://faq.signcutpro.com/article/AA-00119 "When cutting a graphic I get random cuts or a long line cutting through my graphic."

The problem you have reported may be caused by several things.

1. Communication loss, we recommend using a Keyspan adapter http://www.tripplite.com/en/products/model.cfm?txtSeriesID=518&txtModelID=3914  as it solved most communication problems.

2. Static electricity build up. Sometimes static electricity causes the servos to release the hold on the blade and causes it to drop where it should not creating random cuts. You can try grounding the plotter to the stand with a ground wire from the plotter to the stand. You may also try spraying some anti static spray around your machine.

3. Memory overrun, many import plotters ship with only 1 mb of internal memory. To solve this you may contact your dealer about a memory upgrade. Relatively inexpensive upgrade usually around 20 dollars. You may also try powering the plotter off and then on prior to cutting to clear the buffer and in SignCut in the cutout dialog box uncheck the option for weeding frame to reduce the information sent to your machine.


]]> Sun, 20 Jun 2010 21:59:25 +0200 What output device / Port should I use? http://faq.signcutpro.com/article/AA-00120 Generally the Com 1 is reserved for an actual Serial connection. If you are using a USB Cable please check to be sure you have installed the USB drivers that came with your plotter. If you have you should find another com port available in the device pull down - usually com3 or com 4, That can be confirmed by navigating to the windows device manager

Right Click on My Computer
Choose Properties
Click the hardware tab
Click Device Manager
Look for ports
Click the plus sign next to ports
Find a port labeled USB/Serial

One you have found the correct port number go back to SignCut and choose that in device manager.

If this does not help please let us know what ports you find in device manager.

]]> Sun, 20 Jun 2010 22:02:24 +0200 How do I update SignCut-X2 to SignCut Productivity Pro? http://faq.signcutpro.com/article/AA-00101 In order to convert a SignCut-X2 subscription into a SignCut Productivity Pro subscription there is an option for an automatic upgrade. First go to http://www.sc-x2.com and  login to your customer account using your registered email and license number for your SignCut-X2 license. Once logged in scroll down until you find the migrate button follow the onscreen instructions and a new license will be created and your existing subscription period will be transferred and download instructions will be emailed to you.

As result your SignCut-X2 license subscription will be disabled and it can no longer be used.

]]> Tue, 19 Jan 2010 15:37:07 +0100 What is my License number http://faq.signcutpro.com/article/AA-00107 Open SignCut the click help and choose about SignCut to display your existing license number, build or version number and your subscription expiration status. If you can not do that please contact our support center at support@signcutusa.com

]]> Fri, 26 Feb 2010 10:04:40 +0100 Corel wont send files to SignCut http://faq.signcutpro.com/article/AA-00102

Most often difficulties like this are associated either with a file problem or an incomplete or non-default installation location.


To be able to send files to SignCut, please make sure you're using the Application Launcher, and choose the Send to SignCut from the drop-down menu.



If Corel was installed after you installed SignCut, you may have to install the plugins. To do so, please open SignCut, and select Reinstall Plugins from the Help menu.

If this doesn't help, please try follow these steps:

1. Open an image in Corel

2. Select Export from the File menu, and manually export it as a .ai file, with text converted to curves, and leave compression unchecked.

3. Try the application launcher again.



If this doesn't help, you may have a problem with the image itself, so please try this with several images, and if you get the same result everytime, we recommend a complete reinstallation of Corel, and then a reinstallation of SignCut Productivity Pro afterwards. Should this not solve the problem, don't hesitate to submit a support ticket to support@sc-x2.com.


]]> Fri, 05 Feb 2010 02:34:41 +0100 Upgrade from SignCut X-2 http://faq.signcutpro.com/article/AA-00118 iTo get the free upgrade go to www.sc-x2.com log in using your registered email and license number then scroll down and choose migrate. This will create a new license for you, transfer your subscription and email you download instructions. Once you have done that windows  users will find the  plug-ins will be included in the installation package and Mac users will need to manually install the plug-ins available from the download section of our website.

]]> Sun, 20 Jun 2010 21:45:02 +0200 Virus warning http://faq.signcutpro.com/article/AA-00117 "During installation of SignCut I received a Virus alert."


You may rest assured that SignCut does not contain a virus, we scan our server 3 times a day with state of the art server side software and consistently update the definitions. We suggest you make an exception for SignCut in Virus Software or turn it off and then install SignCut once it is installed you may turn your virus software back on. The problem arises because in order to install the scripts to allow the plug-ins to work with your design software it is necessary for SignCut to modify the files in another programs directory, which some virus software companies see as a false potential virus.

]]> Sun, 20 Jun 2010 21:40:42 +0200 What is a dongle http://faq.signcutpro.com/article/AA-00132 Signcut is available in two ways, a subscription version which requires and internet connection to verify your license and a Dongled version. A dongle is a hardware key that is inserted into a spare USB port on your computer. Signcut will detect the presence of the dongle and will allow the program to be run on anymachine as long as the dongle is present. Unlike the subscription versions a dongled version is a purchase and you are licensed to run Signcut on any machine you want as long as the hardware supports it. The Dongle is cross platform and will allow you to run on both Mac OSX and Windows XP or Vista. Also unlike the subscription version which is limited to 5 transfers you may transfer the dongle between machines as often as you like. 

]]> Sat, 04 Sep 2010 22:14:15 +0200 Sending a Screen Shot to Support http://faq.signcutpro.com/article/AA-00128

In windows:

Activate the screen or program you want to capture by clicking on it then click Alt-Print Screen, start a new email to the support desk at support@signcutpro.com click in the field in the email and click Ctrl-v

1. Alt-Print Screen

2. New Email to helpdesk

3. Ctrl-V

On a Mac

 

There are few ways to do screen capture in Mac OS X.
Follow the steps below and you will be able to do a screen capture in Mac OS X.
 

  • Switch to the screen that you wan to to do screen capture
  • Hold down Apple key ⌘ + Shift + 3 and release all
  • then use your mouse to click on the screen
  • Done. You will see a picture file in at your desktop. That’s the screen capture picture.

You can also do a screen capture for a portion of your screen.

  • Switch to the screen that you wan to to do screen capture
  • Hold down Apple key ⌘ + Shift + 4 and release all key
  • Now, You will see the mouse cursor will change to +
  • You can start to drag your mouse to select the portion you wish to capture.
  • Once finish, you will see a picture file in at your desktop. That’s the screen capture picture!

If you want to do a screen capture for a particular application window, you can follow this:-

  • Switch to the screen that you wan to to do screen capture
  • Hold down Apple key ⌘ + Shift + 4 and release all key
  • Now, You will see the mouse cursor will change to +
  • Press the space bar once
  • You will see the mouse cursor change to a camera
  • Now you can use the camera to select which application window to screen capture
  • Once finish, you will see a picture file in at your desktop. That’s the screen capture picture!

No need to open any program like Paint to paste the copy from clipboard. Then start a new email to support and attach the Screenshot from your desktop.

]]> Fri, 27 Aug 2010 05:30:39 +0200