Most often the problem is your graphic is a raster image or contains raster effects. Rasters are graphics made up of pixels. In order to work on a plotter these graphics need to be converted to vectors. Vectors are made up of points lines and arcs.

to convert your graphics you may use the auto trace functions in your design software or manually redraw your grapphics using vector tools.

On the Mac platform you will need to download and manually install the plugins from the download section of our website at www.signcutpro.com

To cut text open Inkscape click the text tool layout your text, size it center or justify it then click extensions>export>send to SignCut and it will open in SignCut ready for cutting.

Once you have installed the drivers open SIgnCut click the cutter buttonn then check the output device. Generally in windows your correct port will be com 3 or 4 and it might be labeled serial com port, you can confirm this in device manager. On a Mac you will be looking for a port dev/cu... but not bluetooth. Select the correct port, leave your baud rate at the default (must match the setting on the plotter) and then close that dialog.

Load your plotter and make sure it is set online then try test cutting the SIgnCut logo by clicking the scissors icon and choosing cut out.

First open SignCut on your existing machine and click help then choose about SignCut and copy down your license number.

To transfer download the software to your new machine, install it then enter your current license number. SignCut will verify your license with our server and transfer the software automatically.

SignCut checks a unique hardware number on your computer to verify your license.
When it finds a new number it transfers your license. Should you run the
software on the original machine it transfers back. To avoid this please
remove SignCut from the secondary machine. Should you need to use SignCut on
more than one machine you will need to either purchase a second license or use
our Dongled (hardware key) version.

In windows:

Activate the screen or program you want to capture by clicking on it then click Alt-Print Screen, start a new email to the support desk at support@signcutpro.com click in the field in the email and click Ctrl-v

1. Alt-Print Screen

2. New Email to helpdesk

3. Ctrl-V

On a Mac

There are few ways to do screen capture in Mac OS X.
Follow the steps below and you will be able to do a screen capture in Mac OS X.
 

• Switch to the screen that you wan to to do screen capture
• Hold down Apple key ⌘ + Shift + 3 and release all
• then use your mouse to click on the screen
• Done. You will see a picture file in at your desktop. That’s the screen capture picture.

You can also do a screen capture for a portion of your screen.

• Switch to the screen that you wan to to do screen capture
• Hold down Apple key ⌘ + Shift + 4 and release all key
• Now, You will see the mouse cursor will change to +
• You can start to drag your mouse to select the portion you wish to capture.
• Once finish, you will see a picture file in at your desktop. That’s the screen capture picture!

If you want to do a screen capture for a particular application window, you can follow this:-

• Switch to the screen that you wan to to do screen capture
• Hold down Apple key ⌘ + Shift + 4 and release all key
• Now, You will see the mouse cursor will change to +
• Press the space bar once
• You will see the mouse cursor change to a camera
• Now you can use the camera to select which application window to screen capture
• Once finish, you will see a picture file in at your desktop. That’s the screen capture picture!

No need to open any program like Paint to paste the copy from clipboard. Then start a new email to support and attach the Screenshot from your desktop.